1 reviews | Active since Jul 2015
Only led than 3hrs a day customer service availability
I am having problems with logging a request to upgrade with supersonic WhatsApp agents. On the 31 March 2020 under the agent advice I ordered a 120g LTE because the agent said supersonic would not be able to install fibre for me during lock down. I was assured that upgrading to fibre would be no problem and no extra cost/ penalties.
I am now trying to upgrade but am struggling because of the unavailability of the agent I am dealing with on the supersonic WhatsApp. Everyday since the 28 April 2020 I have been tringto upgrade. Its taking so long because the agent only responds to me from 7pm at night. Being Muslim I very busy at night due to fast and cannot respond immediately. This causes that by 10 pm no headway is made on my query I start messaging again from approximately 9am the next morning but the agent only responds from 7pm and the cycle starts again.
Please please helo
Apologies for this frustrating sequence of events. An agent will be in touch to assist ASAP.
Regards
Sandra
Apologies for this frustrating sequence of events. An agent will be in touch to assist ASAP.
Regards
Sandra
I receieved a call from one of supersonics agents who convinced me to give them another chance to upgrade me to fibre. i was told to write a cancellation email. and she would personally process my query and get me onto fibre. i specifically told her that I wanted my next payment to be for fibre and and to arrange the changeover at the end of Oct 2020 as I had already paid for this months LTE and would be using up my LTE data.
Yesterday While at the doctors i got another call from supersonic about my fibre istallation. I was very excited as I thought I made the right decision giving them a 2nd chance. Lo and behold they have now stopped my LTE 10days before the end of the month taking all my data that I have paid for.
This is a bunch of *********** ******!!! No other way to say it
I receieved a call from one of supersonics agents who convinced me to give them another chance to upgrade me to fibre. i was told to write a cancellation email. and she would personally process my query and get me onto fibre. i specifically told her that I wanted my next payment to be for fibre and and to arrange the changeover at the end of Oct 2020 as I had already paid for this months LTE and would be using up my LTE data.
Yesterday While at the doctors i got another call from supersonic about my fibre istallation. I was very excited as I thought I made the right decision giving them a 2nd chance. Lo and behold they have now stopped my LTE 10days before the end of the month taking all my data that I have paid for.
This is a bunch of *********** ******!!! No other way to say it