Once again disappointing...

I am so tired of these people. I've sent messenger prior to this one on hello Peter...each time they say we apologize and will get back to me bla bla. So after send 3 or 4 messages or complaints to supersonic..I then get an invoice showing I have a 000 Balance..so cool I think they sorted my account our.. I go into my account today..low and behold it says I have an outstanding arrears amount..I go on line to chat, the lady tells my there where 2 inv generated one showing the 000 Balance and the arrears amount was due on the 8th December..shame..go back and check my emails on hellopeter...don't you date cut my wifi off because of the **** you caused..I am on leave if I get home and my wifi is off..you people are going to ****...so go back and check??????