Oh, MTN Supersonic—where promises go to die and "escalations" mean absolutely nothing.

Last Friday, our Zyxel router (S210Y***7) decided it had had enough of this world, so we did what any rational person would do—called our trusted service provider. And to be fair, the staff are friendly and sound helpful... until you actually need them to do something.

Since we run a home office, staying connected is kind of a big deal. We were promised a new router by Monday. I even offered to go fetch it myself (you know, like a functional adult), but no—apparently, that’s not an option. Buying my own replacement? Also a no-go, because we must use their routers. Fine. We wait.

Monday arrives… and guess what? Nothing. Not a single update, no router, no sign of life. We've called five times, and not one person can give us a straight answer. The magical word "escalation" gets thrown around like confetti at a wedding, yet absolutely nothing happens. We’ve been promised callbacks, but at this point, I have a better chance of hearing from Elvis Presley himself.

So here we are, another day without the internet, relying on mobile data (from Vodacom) like it’s 2005. If you’re looking for a service provider that excels at making empty promises and leaving you in the dark—congrats, MTN Supersonic is the gold standard.