Offline for 3 days - worst service!

Worst customer service!!! agents dont know what they are doing at tech suppport. Internet has been down for 3 days only 1 agent logged a call after 5 calls. Was told they will work on it 24 hours later after the call was logged on my 4th call. Mbuso told me te wait upto 48hours they will get back to me. Mind u installation signing up, installation and connection was done in 24hours whilst after sales service being offline is on 3days and counting.