TM
Terry M
1 reviews | Active since Oct 2018
13 Dec 2019, 10:14
NOTHING SUPER AT SUPERSONIC
On 9th December paid my topup after paying with immediate bank payment from ABSA to Standard (their bank) was told on their whatsapp number that it will 24 hours - 48hrs for payment to be allocated. It now 5 days past my account not yet credited and with no internet.i have continously engaged them on whatsapp no help. i have several times sent them proof of payment nothing is being done. I think some one is doing his or her job at this company. Ref used for payment *** which is my user number. Amount paid R399
Helpful (0)
Replies (4)0
Replies (4)
Supersonic 's replyOfficial
13 Dec 2019, 10:39Hello Terry,
Apologies for this negative experience. An agent will be in touch shortly to assist
Regards,
Sandra
Apologies for this negative experience. An agent will be in touch shortly to assist
Regards,
Sandra
Best regards,
Supersonic 's reply13 Dec 2019, 10:39
Official
Hello Terry,
Apologies for this negative experience. An agent will be in touch shortly to assist
Regards,
Sandra
Apologies for this negative experience. An agent will be in touch shortly to assist
Regards,
Sandra
Best regards,
Supersonic 's replyOfficial
13 Dec 2019, 14:35Hello Terry,
Please note that one of our customer service agents has made contact and will continue to assist until your issue is resolved.
Regards,
Sandra
Please note that one of our customer service agents has made contact and will continue to assist until your issue is resolved.
Regards,
Sandra
Best regards,
Supersonic 's reply13 Dec 2019, 14:35
Official
Hello Terry,
Please note that one of our customer service agents has made contact and will continue to assist until your issue is resolved.
Regards,
Sandra
Please note that one of our customer service agents has made contact and will continue to assist until your issue is resolved.
Regards,
Sandra
Best regards,
TM
Terry M's updateReviewer Update
13 Dec 2019, 15:12Dear Sandra
I got case ***-N7J8R7
The following is the reply am getting from your whatsapp team' Please be advised that we cant trace your data you purchased you purchased your data from wrong platform'
This is my response:
1.i have proof of whatsapp conversation i asked your agent if can buy data via EFT ,the agent said yes as long as i send proof of payment which i did.
2. The agent acknowledged getting proof payment and promised data will be allocated with in 24 to 48 hrs.
3. The money was deposited to Supersonic Acc.no standard bank with my user name as my reference.
4.How can some one simply they cant data i purchased .Are they tracing data or payment for data???
5. What is gona happen next???
I got case ***-N7J8R7
The following is the reply am getting from your whatsapp team' Please be advised that we cant trace your data you purchased you purchased your data from wrong platform'
This is my response:
1.i have proof of whatsapp conversation i asked your agent if can buy data via EFT ,the agent said yes as long as i send proof of payment which i did.
2. The agent acknowledged getting proof payment and promised data will be allocated with in 24 to 48 hrs.
3. The money was deposited to Supersonic Acc.no standard bank with my user name as my reference.
4.How can some one simply they cant data i purchased .Are they tracing data or payment for data???
5. What is gona happen next???
TM
Terry M's update13 Dec 2019, 15:12
Reviewer Update
Dear Sandra
I got case ***-N7J8R7
The following is the reply am getting from your whatsapp team' Please be advised that we cant trace your data you purchased you purchased your data from wrong platform'
This is my response:
1.i have proof of whatsapp conversation i asked your agent if can buy data via EFT ,the agent said yes as long as i send proof of payment which i did.
2. The agent acknowledged getting proof payment and promised data will be allocated with in 24 to 48 hrs.
3. The money was deposited to Supersonic Acc.no standard bank with my user name as my reference.
4.How can some one simply they cant data i purchased .Are they tracing data or payment for data???
5. What is gona happen next???
I got case ***-N7J8R7
The following is the reply am getting from your whatsapp team' Please be advised that we cant trace your data you purchased you purchased your data from wrong platform'
This is my response:
1.i have proof of whatsapp conversation i asked your agent if can buy data via EFT ,the agent said yes as long as i send proof of payment which i did.
2. The agent acknowledged getting proof payment and promised data will be allocated with in 24 to 48 hrs.
3. The money was deposited to Supersonic Acc.no standard bank with my user name as my reference.
4.How can some one simply they cant data i purchased .Are they tracing data or payment for data???
5. What is gona happen next???
Supersonic 's replyOfficial
13 Dec 2019, 17:03Hello Terry,
We are making an effort to sort out your problem. Our agent would like to speak to you and has advised that you were not available to speak on the phone. Kindly advise as to when you are available for a call?
Regards,
Sandra
We are making an effort to sort out your problem. Our agent would like to speak to you and has advised that you were not available to speak on the phone. Kindly advise as to when you are available for a call?
Regards,
Sandra
Best regards,
Supersonic 's reply13 Dec 2019, 17:03
Official
Hello Terry,
We are making an effort to sort out your problem. Our agent would like to speak to you and has advised that you were not available to speak on the phone. Kindly advise as to when you are available for a call?
Regards,
Sandra
We are making an effort to sort out your problem. Our agent would like to speak to you and has advised that you were not available to speak on the phone. Kindly advise as to when you are available for a call?
Regards,
Sandra
Best regards,