Nothing Super about SuperSonic!!!

I paid my upfront payment for the LTE 120 GB package and uploaded my documents as required via WhatsApp. It seems as though their WhatsApp line is a bit of a problem. No response to me asking if they received the documents or not. R399 later and still no response as to whether they have processed my order. I am now on the line for 25 mins just listening to the same track. If it takes this long to answer a phone, how long will it take to off-board a customer when they are eventually fed up of your service. At least inform people on your website so we can know what we're in for or if you having difficulties during the lock down?

Don't paint a perfect picture: "We might be on lockdown, but our call centre is still going. Don’t worry, our employees are working safely from home.

Our call agents will still be supporting you from the safety of their homes. Please excuse the sounds of a hadeda, or child, in the background whilst they sort out your problem."

I am forced to give you a 1 star rating but it would've been zero stars if I could do it.

Unhappy new customer.