Nothing bright about them, just dark days as a consumer.

All of a sudden my internet went down on the 13th and the agents are telling me I'm not on their system and the more I explained I am they tell me I should pay when in fact I've asked to be debited on the 26th as this is on of the dates they force you to be debited on. Now I'm stuck without internet, an escalation has been done and no feedback provided. If I weren't in a position where I feel like a hostage at the whim of this ISP I would have changed a long time ago but because they low-key threaten you with a disconnection period (which makes no sense in 2025) of which I wont be able to join another ISP and also be without internet is utterly disgusting and of ill business practice to myself as the consumer.