Not super not sonic

Literally nothing about Supersonic is super or sonic. It took them weeks to deliver the modem after effectively having to sign up 3 times, providing them the same information multiple times. After it finally arrived I thought they could be forgiven as long as it worked. However it never worked for more than an hour and we just gave up after having been instructed probably a 1000 times by technical support to reset it, restart it, play soothing music to it and and do a hand stand. In one last ditched attempt we tried technical support again, to be told the account has been blocked for some unknown reason. We never actually moved the modem so Supersonic's mistake if they set it up with the wrong tower. ( It is locked to a tower, they are stingy like that ). Now I mentioned technical support in passing but don't be fooled, you will grow old and senile whilst waiting for them to respond. You contact support via whatsapp and then the wait starts. If you are lucky a few hours but normally days. They have a phone number but that does not work. So you have to ask yourself why is support so busy? To many people having problems with a poor service. It will be quicker to drive to Oliver Thambo, buy a mobile ****le, a sim card and use that to connect to the internet, plus it will work everywhere. Don't waste your money, time or energy.