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Mntu W

1 reviews | Active since Sept 2021

11 Sept 2021, 10:42

Not-so Supersonic

Besides having terrible for the last few months, I haven’t had internet since 7pm yesterday. Literally waited for 2 hours on their contact centre then it just dropped. No communication, nothing. I have to buy own data yet come month end they’ll deduct as if you’ve been having consistent internet access. I’m so sick of them to be quite honest.

0
Replies (5)
Supersonic
Supersonic 's reply11 Sept 2021, 10:49
Official
Good day Mntu W
Thank you for reaching out to Supersonic, i apologise for the inconvenience caused, can i please have your Supersonic account number so that i can investigate.

Regards
SN
MW
Mntu W's update11 Sept 2021, 11:08
Reviewer Update
All that information is on my account when I check it online but I DO NOT HAVE INTERNET ACCESS. I can’t even perform a speed test because it says not connected to test server. The router is on, everything looks like it does normally but dololo internet
MW
Mntu W's update11 Sept 2021, 11:52
Reviewer Update
Other people are experiencing the same problem so clearly the issue is not with my sim or router
MW
Mntu W's update11 Sept 2021, 15:40
Reviewer Update
I’ve just tested it now, it’s working perfectly. Thank you.
Supersonic
Supersonic 's reply11 Sept 2021, 17:06
Official
You are welcome, have a great day further ahead,

Regards
SN