AS
Albert S
1 reviews | Active since Jul 2015
25 Nov 2020, 12:40
Not so Supersonic
Absolutely pathetic service. I don't know what to do anymore. They were supposed to do my fibre installation on 18 November....now 7 days later. I gave them 3 weeks advance notice of my relocation. The call centre promises that someone will phone back, but it never happens. Think my only choice is to contact another service provider as Supersonic absolutely do not care. Supersonic go and listen to the recording of the case number quoted. I'm small fry but in time your bad service will start to bite the more clients realise how shockingly bad your service are.
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Replies (4)0
Replies (4)
Supersonic 's replyOfficial
25 Nov 2020, 13:40Hello Albert,
My sincere apologies for the inconvenience & frustration caused. Kindly note that I have escalated your complaint to the manager of the relevant department and we will be in touch as soon as possible to ensure that this is resolved.
Regards,
Sandra
My sincere apologies for the inconvenience & frustration caused. Kindly note that I have escalated your complaint to the manager of the relevant department and we will be in touch as soon as possible to ensure that this is resolved.
Regards,
Sandra
Supersonic 's reply25 Nov 2020, 13:40
Official
Hello Albert,
My sincere apologies for the inconvenience & frustration caused. Kindly note that I have escalated your complaint to the manager of the relevant department and we will be in touch as soon as possible to ensure that this is resolved.
Regards,
Sandra
My sincere apologies for the inconvenience & frustration caused. Kindly note that I have escalated your complaint to the manager of the relevant department and we will be in touch as soon as possible to ensure that this is resolved.
Regards,
Sandra
AS
Albert S's updateReviewer Update
25 Nov 2020, 14:06Hi Sandra
Thank you, I really hope so as last time I had a major problem you also promised someone would phone and nobody did. Waiting impatiently, not patiently
Thank you, I really hope so as last time I had a major problem you also promised someone would phone and nobody did. Waiting impatiently, not patiently
AS
Albert S's update25 Nov 2020, 14:06
Reviewer Update
Hi Sandra
Thank you, I really hope so as last time I had a major problem you also promised someone would phone and nobody did. Waiting impatiently, not patiently
Thank you, I really hope so as last time I had a major problem you also promised someone would phone and nobody did. Waiting impatiently, not patiently
AS
Albert S's updateReviewer Update
26 Nov 2020, 08:37Sandra, thank you, the issue has finally been resolved. It is unfortunate that I had to go this route just to get a basic service. From my perspective there is something seriously wrong with your call centre - not doing anything if a reference number is not provided, promising to call back but never does, no ability for the client to escalate the issue if the problem is not addressed within a reasonable time.
AS
Albert S's update26 Nov 2020, 08:37
Reviewer Update
Sandra, thank you, the issue has finally been resolved. It is unfortunate that I had to go this route just to get a basic service. From my perspective there is something seriously wrong with your call centre - not doing anything if a reference number is not provided, promising to call back but never does, no ability for the client to escalate the issue if the problem is not addressed within a reasonable time.
Supersonic 's replyOfficial
26 Nov 2020, 17:35Hello Albert, thank you for reverting with feedback. We have taken your criticism on board and we are working very hard on improving our service to our customers.
Have a lovely evening.
Regards,
Sandra
Have a lovely evening.
Regards,
Sandra
Supersonic 's reply26 Nov 2020, 17:35
Official
Hello Albert, thank you for reverting with feedback. We have taken your criticism on board and we are working very hard on improving our service to our customers.
Have a lovely evening.
Regards,
Sandra
Have a lovely evening.
Regards,
Sandra