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Lebogang R
1 reviews | Active since Jan 2011
13 Feb 2023, 14:48
Not so supersonic
I have one account with supersonic and someone activated the cancelled account and payments have been seemingly allocated to the incorrect account whilst the other remains in credit. I have been requesting this to be resolved since the beginning of the year and still not resolved.
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Replies (4)0
Replies (4)
Supersonic 's replyOfficial
13 Feb 2023, 15:04Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
Supersonic 's reply13 Feb 2023, 15:04
Official
Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
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Lebogang R's updateReviewer Update
13 Feb 2023, 15:10Oh well, very convenient, someone just called to collect the damn router yet she knows nothing about my queries. Please enlighten me.
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Lebogang R's update13 Feb 2023, 15:10
Reviewer Update
Oh well, very convenient, someone just called to collect the damn router yet she knows nothing about my queries. Please enlighten me.
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Lebogang R's updateReviewer Update
20 Feb 2023, 17:26Still not resolved
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Lebogang R's update20 Feb 2023, 17:26
Reviewer Update
Still not resolved
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Lebogang R's updateReviewer Update
06 Mar 2023, 08:04Guys! Can someone call regarding this matter as my account remains in arrears yet the other account is in surplus!
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Lebogang R's update06 Mar 2023, 08:04
Reviewer Update
Guys! Can someone call regarding this matter as my account remains in arrears yet the other account is in surplus!