NOT so SUPERsonic

Since taking over Nepic our Fibre speed has never reached the 100mbs up or down as per what we paying for.

After spending more than an hour on the telephone on Thurdsay the 11th June 2020, I am still nowhere.

The technician had me on a phone call, and whatsapp at the same time, trying the solve the speed test. Why a phone call and whatsapp at once, is that not the reason I phoned???? To sort out the problem TELEPHONICALLY.......

To add to the misery SuperSonic could not log into my router, the issue was escalated to a more educated technician, who was suppose to return my call. I am still waiting for this call..

NOT SO supersonic will be receiving a cancellation this morning, it's a hassle getting technical support and they are blatantly not providing the Fibre speed that I am paying for.

Please give the company back to Nepic they could teach you guys a thing or two about Technical Support and Constant Fibre speed.