AL
Ari L
1 reviews | Active since Feb 2013
08 Sept 2021, 14:49
NOT So Super(sonic)
Terrible service, no communication. Zero Customer Service It has taken over a month to have my fibre connection moved from 1 address to another. Try and escalate your issue to a supervisor... they just cut you off and move on the next call.
Helpful (0)
Replies (4)0
Replies (4)
Supersonic 's replyOfficial
08 Sept 2021, 15:06 Good day Ari.
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that i will be looking into your query.
Kind regards, Nonhlanhla
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that i will be looking into your query.
Kind regards, Nonhlanhla
Supersonic 's reply08 Sept 2021, 15:06
Official
Good day Ari.
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that i will be looking into your query.
Kind regards, Nonhlanhla
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that i will be looking into your query.
Kind regards, Nonhlanhla
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Ari L's updateReviewer Update
12 Sept 2021, 17:37The last project co-ordinate I spoke to was a woman by the name of Angie Nel, that was over a month ago. I have sent her a number of emails, she never responds.
I have tried calling your helpline a number of times, and have requested that a supervisor/co-ordinator/manager calls me but no body calls me, and nothing happens. In fact the last time I called and asked for my problem to be escalated and a co ordinator to contact me my call was terminated.
I really am getting sick and tired of this. Instead of writing back to me, telling me this and that that should have happened ...take action please!!!!!!
I have tried calling your helpline a number of times, and have requested that a supervisor/co-ordinator/manager calls me but no body calls me, and nothing happens. In fact the last time I called and asked for my problem to be escalated and a co ordinator to contact me my call was terminated.
I really am getting sick and tired of this. Instead of writing back to me, telling me this and that that should have happened ...take action please!!!!!!
AL
Ari L's update12 Sept 2021, 17:37
Reviewer Update
The last project co-ordinate I spoke to was a woman by the name of Angie Nel, that was over a month ago. I have sent her a number of emails, she never responds.
I have tried calling your helpline a number of times, and have requested that a supervisor/co-ordinator/manager calls me but no body calls me, and nothing happens. In fact the last time I called and asked for my problem to be escalated and a co ordinator to contact me my call was terminated.
I really am getting sick and tired of this. Instead of writing back to me, telling me this and that that should have happened ...take action please!!!!!!
I have tried calling your helpline a number of times, and have requested that a supervisor/co-ordinator/manager calls me but no body calls me, and nothing happens. In fact the last time I called and asked for my problem to be escalated and a co ordinator to contact me my call was terminated.
I really am getting sick and tired of this. Instead of writing back to me, telling me this and that that should have happened ...take action please!!!!!!
AL
Ari L's updateReviewer Update
14 Sept 2021, 18:34No I have NOT been assisted by any co-ordinator!!!!!!!!
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Ari L's update14 Sept 2021, 18:34
Reviewer Update
No I have NOT been assisted by any co-ordinator!!!!!!!!
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Ari L's updateReviewer Update
14 Sept 2021, 18:35Jeepers this is like banging my head on a brick wall... nobody has contacted me, nobody has assisted me. I am still without WiFi.
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Ari L's update14 Sept 2021, 18:35
Reviewer Update
Jeepers this is like banging my head on a brick wall... nobody has contacted me, nobody has assisted me. I am still without WiFi.