Not-so-super-sonic

After waiting 7 weeks to have my fiber installed (not without consistent follow up) after literally having to start WWIII (which firstly, is disgusting in any context and reason you could fill the blanks in with and questionable as to how they're abundantly unwilling to take on new custom), my internet went off at 11:00 this morning. I got home from work and gave "customer support" a call to query why I was offline. This is important context: after being low on the waiting list due to presumably a lot of other upset people at 20:00, I eventually get through to "customer support". I ask if there's any known outages and get a generalized response saying "a few places" and was told they always contact their customers when there's outages. I wasn't informed. So, considering I waited a very long time to speak to someone, I ask this "customer support agent" to review my account. After being on hold for a fortnight and 6 days, he eventually says there's something wrong with my fiber line and and it's an isolated issue (which certainly explains his earlier comments and the fact that I had to wait in a suspiciously long call queue...)

In light of it being an isolated issue, 24-48 hrs just wasn't going to fly by me and I asked him to pull strings and make a plan to get a techie sent out, which I'm sure everyone reading this would appreciate and would do if in my shoes.

I specifically ask not to be put on hold and ask what is going to be done about this. Uncannily, I get put on hold and wait for around 15 min before my call is dropped. I'm not too sure why I was put on hold but it's safe to say that his intentions were deliberate in having no interest in assisting me or getting the ball rolling with resolving a problem, that in essence, is entirely theirs.

Sadly, I've spent more to date on airtime calling this lot than what my R845 line is worth. I'm saddened to see all the other negative reviews captured just today. So much for being the self-proclaimed top ISP of 2019; an accolade that means sweet nothing when not uphelp consistently.

I don't suppose I'll get a response or any form of resolution so for those coming to complain here, I hope this merely gives you a good chuckle and a sense of community in our shared misfortune.