Not so Super.. Sonic

I have lost faith in supersonic, In the past 2 weeks I relocated from one unit to another within the same area. Metro Fibre activated the Fibre Line from their side a day after I moved into the new unit, it should be pretty simple for Supersonic to configure the Router right? WRONG!!!!!!

After I told them I am relocating a month in advance, I am still waiting for the *********** project coordinators (Erasmus or whoever) to configure my Fibre line from their side.. They don't even have to physically come in to do this

It's been 2 weeks of endless calling after the "14 day period turnaround time" and still no luck

The worst part is that the only way the customer service team can reach the project coordinators is through a Microsoft Teams Chat, no email, no calls, just a ****** Teams message.

I am fed up! Really disappointed in their Customer Service