Not so SUPER service

Supersonic simply does not address my query adequately. Been telling them since 20h09 on 9 January 2020 that my internet is not working properly. That's after having intermittent service the days before the 9th - are you providing fibre or a dail-up facility? Asked for a technician to come out (and now they will probably want to charge after hour rates due to a lack of response). In my opinion the problem is the mikrotik box, but they keep on saying the problem is resolved. Impossible to get through to the call centre and they take hours to respond on the whatsapp number. Does Supersonic not care for their customers at all. Seems they are too big to care. Anyone with suggestions of another service provider in the Midstream area?