FP
Floris P
1 reviews | Active since Sept 2016
14 Aug 2021, 16:37
Not resolving matters in time
So after complaining about an issue that does not get resolved when you contact the call center on the 09/09/2021 and being given a case number as well, noting that turn around time is 48hours to get feedback on your ticket. I am almost at a week later with the issue still persisting and also no feedback from Supersonic whatsoever.
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Replies (2)
Supersonic 's replyOfficial
14 Aug 2021, 19:23Good day Floris.
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
Supersonic 's reply14 Aug 2021, 19:23
Official
Good day Floris.
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query.
Kind regards, Nonhlanhla
FP
Floris P's updateReviewer Update
14 Aug 2021, 20:34It cant take them close to a week to resolve a matter of poor connection during the hours of 4pm and 10pm. I pay for 100/100 but during these times i am lucky if i get more than 5mb per second download speed. streaming and online gaming is affected and was fine since the last issue till now recently at the 06/09/2021 and this is unacceptable. I want this resolved within the next 24hours before i reach out to all the managers of all the departments as i do have their emails, Minnah in Finance is aware of this so ja they promise feedback within 48hours which i have not received and my issue takes more than a week to get resolved, Are they waiting for me to fight again for 3 months to get **** resolved? i think not.
FP
Floris P's update14 Aug 2021, 20:34
Reviewer Update
It cant take them close to a week to resolve a matter of poor connection during the hours of 4pm and 10pm. I pay for 100/100 but during these times i am lucky if i get more than 5mb per second download speed. streaming and online gaming is affected and was fine since the last issue till now recently at the 06/09/2021 and this is unacceptable. I want this resolved within the next 24hours before i reach out to all the managers of all the departments as i do have their emails, Minnah in Finance is aware of this so ja they promise feedback within 48hours which i have not received and my issue takes more than a week to get resolved, Are they waiting for me to fight again for 3 months to get **** resolved? i think not.