Not providing service we paying for.

We purchased a new router 3 months ago, we waited for two months for Supersonic to deliver it. After receiving the router it wasn't configured. We have been phoning for the last month, every time a ticket is logged, promising to phone us back in 72hours after which we phone again since no one phones us.

In the last three months we have paid our subscription, used around R1500 airtime and data to try and get this fixed. Today they said someone is working on it and it will work later today. It is 20:35 and its still not working. We are so over it.