Not poor dervice, but no service at all.

I WOULD ALSO APPRECIATE A CALL FROM A SENIOR PERSON IN TH E COMPANY TO MY MOBILE PHONE ***

In relation to the cancellation of my contract I need to be informed regards the in initial double payment I made right at the beginning. Will this one part of the double payment be paid back to me or will this actually be the final payment on my account? TO MY MOBILE PHONE *** If I still have to pay the end of March for April, I need a conclusive date and time that my money in the form of double payment will be paid back to me,

After joining I never received a copy of the agreements between myself and Supersonic. My attorney instructed me to get a copy as a matter of urgency.

I belief that you have phoned my daughter and that Supersonic is assisting her in changing over to Fibre. Please let me know if the current contract that is on my name need to be cancelled or will this in all just go over to her name. I need this confirmation in writing as my lawyer will need it for safekeeping in his file.

I see you have not acknowledge reception of my previous email here below.

Can we please be professional and adult about this whole incident and stay in contact with each other in this exit process from supersonic.

Can you also send me the e-mail of a senior director or manager at Supersonic that I can cc in all my documentation. If I do not hear hear from you by Monday morning, I will visit your offices on Monday 29 March 2021 to sort out all this logistics.

I would also like to put it on record that NO debit orders are allowed to be taken from any of my bank accounts as no authorisatiion regarding debit orders were given from the beginning

Regards / Groete

PLEASE ACKNOWLEDGE RECEIPT OF THIS E-MAIL / BEVESTIG ASB ONTVAMGS VAN HIERDIE E-POS.

Ettienne du Toit e: *** m: ***

SALUTEM LECTORI

I have 2 accounts with Supersonic S*** S***

S*** i with my daughter in Krugersdorp. Since last year we tied to get someone to call her as she wants to upgrade to to fibre. Even Minnah requested some people to call her without any joy.

S*** is my account and I am in Vanderbijlpark. When I took out the contract 10 months ago I was told that should I cancel before 6 months an amount will be payable by me pro rata in R100-00 down from R600-00 every month for the modem. So according to my calculations the modem is paid for in full by now.

I now learnt that you are selling the package I have, 30g day and 30g night data for R199-00 and I pay R249-00

Well I need to cancel my package by giving 30 days notice now. The reason is purely due to the bad quality of service I received from Supersonic.

I need to sort this out asap and need to get acknowledgement from yourselves regarding reception of this e-mail

Regards / Groete

PLEASE ACKNOWLEDGE RECEIPT OF THIS E-MAIL / BEVESTIG ASB ONTVAMGS VAN HIERDIE E-POS.

Ettienne du Toit e: *** m: ***