Not interested in helping customers

I had air fibre installed 28 November 2021, since it was installed it never worked and they debit me every month.

I can for assistance they log a ticket and gets assigned to a person that never calls you or bothers assisting to get the issue resolved, I cancelled the service and the ticket gets assigned to person not interested in helping, it’s been a year and still trying to debit me,

Its a company that doesn’t care about the human behind the account only care about getting the business,