Not happ with Vuma and Supersonic

I have now been without Wi-Fi/internet for 11 days. During this time, I have made countless calls and sent numerous emails trying to get the problem resolved. A technician was eventually sent out, but even after the technician's visit, I still have no connection. What is most frustrating is the lack of urgency and accountability. I am paying for a service that I have not been able to use for 11 days, yet I am the one who constantly has to follow up, make calls and send emails. At this point, I don't want another generic response telling me that the matter has been escalated. I want a clear explanation of what is causing the problem, what is being done to fix it, and exactly when my service will be restored. I also expect the company to address the 11 days of service I have paid for but have not received. I am posting this on HelloPeter because the normal customer service channels have clearly failed me. Vuma/Supersonic, please take ownership of this matter and provide a proper resolution.