AB
Anthonie B
1 reviews | Active since Nov 2020
16 Nov 2023, 16:34
Not even their accounting department means anything
Seriously? I have cancelled my subscription February 2022 already, have been with a new ISP since March 2022 and this company sends me a threating sms (no, not even the decency to call) telling me my account is in arrears and if I do not make a payment (no, not even telling me the amount) they will hand me over to their external debt collectors. Are you people serious? Really? If your accounting department is this useless then just imagine your technical department. I DO NOT HAVE AN ACCOUNT WITH YOU!
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Replies (3)
Supersonic 's replyOfficial
16 Nov 2023, 16:43Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
Supersonic 's reply16 Nov 2023, 16:43
Official
Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
AB
Anthonie B's updateReviewer Update
23 Nov 2023, 12:47It is now the 23rd of November, still getting SMS to informing me certain outages but, still no word or response on my email, sent the 16th of November, still no call or confirmation about my account (which is inactive). Please, don't send me messages, I am NOT a client of Supersonic anymore (and sending the occasional SMS does not make me your client). Just irritate other people and leave me alone. Remove my number from all of your databases please.
AB
Anthonie B's update23 Nov 2023, 12:47
Reviewer Update
It is now the 23rd of November, still getting SMS to informing me certain outages but, still no word or response on my email, sent the 16th of November, still no call or confirmation about my account (which is inactive). Please, don't send me messages, I am NOT a client of Supersonic anymore (and sending the occasional SMS does not make me your client). Just irritate other people and leave me alone. Remove my number from all of your databases please.
AB
Anthonie B's updateReviewer Update
04 Mar 2024, 14:37Good day Viwe,
You have no handed me over to a company called Nimble. I have NOT received the invoice for March 2022 (ever). So what I would like to know, for which period is this outstanding R707.
The second question, when will supersonic repay me R36,000 that I have LOST IN INCOME because of the incompetence of supersonic?
Third question, I have requested the SIGNED agreement between myself and supersonic in February 2022 already, I have not yet received anything.
Lastly, I will not pay supersonic any amount at all, and you can tell that to Nimble as well - I have told them already but it seems that they do not understand). I will however pay the R707 as soon as you have covered the loses that I have incurred because of your lack of service (that amounts to R36,000).
You have no handed me over to a company called Nimble. I have NOT received the invoice for March 2022 (ever). So what I would like to know, for which period is this outstanding R707.
The second question, when will supersonic repay me R36,000 that I have LOST IN INCOME because of the incompetence of supersonic?
Third question, I have requested the SIGNED agreement between myself and supersonic in February 2022 already, I have not yet received anything.
Lastly, I will not pay supersonic any amount at all, and you can tell that to Nimble as well - I have told them already but it seems that they do not understand). I will however pay the R707 as soon as you have covered the loses that I have incurred because of your lack of service (that amounts to R36,000).
AB
Anthonie B's update04 Mar 2024, 14:37
Reviewer Update
Good day Viwe,
You have no handed me over to a company called Nimble. I have NOT received the invoice for March 2022 (ever). So what I would like to know, for which period is this outstanding R707.
The second question, when will supersonic repay me R36,000 that I have LOST IN INCOME because of the incompetence of supersonic?
Third question, I have requested the SIGNED agreement between myself and supersonic in February 2022 already, I have not yet received anything.
Lastly, I will not pay supersonic any amount at all, and you can tell that to Nimble as well - I have told them already but it seems that they do not understand). I will however pay the R707 as soon as you have covered the loses that I have incurred because of your lack of service (that amounts to R36,000).
You have no handed me over to a company called Nimble. I have NOT received the invoice for March 2022 (ever). So what I would like to know, for which period is this outstanding R707.
The second question, when will supersonic repay me R36,000 that I have LOST IN INCOME because of the incompetence of supersonic?
Third question, I have requested the SIGNED agreement between myself and supersonic in February 2022 already, I have not yet received anything.
Lastly, I will not pay supersonic any amount at all, and you can tell that to Nimble as well - I have told them already but it seems that they do not understand). I will however pay the R707 as soon as you have covered the loses that I have incurred because of your lack of service (that amounts to R36,000).