Not as advertised - super slow not supersonic
Never get the speed you pay for… I recently upgraded to 100/100 mbps due to wfh. My speed test shows severe inconsistencies with speeds a fraction advertised. I’ve called and been on the phone for ages trying to get this resolved. All I have to show for it is an sms saying they’re looking into it with no follow up. I’ve called every single day since last week and I’m still stuck on single digit download speeds.
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Replies (2)
Supersonic 's replyOfficial
05 Aug 2021, 20:18Good day Jimmy.
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that i will be looking into your query.
Kind regards, Nonhlanhla
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that i will be looking into your query.
Kind regards, Nonhlanhla
Supersonic 's reply05 Aug 2021, 20:18
Official
Good day Jimmy.
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that i will be looking into your query.
Kind regards, Nonhlanhla
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that i will be looking into your query.
Kind regards, Nonhlanhla
's updateReviewer Update
19 Sept 2021, 19:03No internet for the entire Sunday 19-Sep, off since the previous night 11 pm. Doesn't seem to be much urgency in getting it back online. Still haven't resolved my previous ticket.
's update19 Sept 2021, 19:03
Reviewer Update
No internet for the entire Sunday 19-Sep, off since the previous night 11 pm. Doesn't seem to be much urgency in getting it back online. Still haven't resolved my previous ticket.