Not allocating payments R1000? Gone?

Payment not being allocated to my account despite several emails and calls, being sent from here to there to no resolution. I made a payment exactly the same way as i have always been making a payment since the day i signed up with supersonic. By logging in to your website, and paying on the website using your credit card. I even received a sms instantly stating a payment has been made to my supersonic account. Its now 5 days and payment has still not been allocated to my account. This is usually done in a instant. Due to this payment method there is no proof of payment other than my card statement. Payment on my side with my card reflects netcash supersonic on friday 27/08/2021 at 20:52 with card ending on 1770. Kindly confirm this with your payment processor NETCASH CAPETOWN, and allocate this R1000 urgently to my account as i dont want to be disconnected for non payment. I have sent emails since Saturday to no response.