Not a good first impression Supersonic. Lack installation s****s

Supersonic was scheduled for router installation on Friday 16h00. After the installer come at 16h30 he was confused to where to install the router as there is no shelf at the cpe to sit the router on. I told him to mount it on the wall below the cpe, and he said he does not have mounts or tools to do that. After he activated the service, I used my tools to mount the router and put all the wires in trunking to show him how. Supersonic should give proper training for their installers and provide them with proper tools to do the job correctly. If this is the type of service you like to give then I doubt I will extend my service with Supersonic after the 30 day trail. First impression last and Supersonic first impression was horrible.