NONE EXISTENT SERVICE!

That fluff piece on the myBroadband website about Supersonic is nothing more than that... a lovely fluff piece.

To cut a long story short... it's been over 6 weeks, and Supersonic has still not sent out a router or activated a new line for my new order. I told them on multiple occasions that all the hardware for a Fibre installation was set up. All they needed to do was send out a router and activate the line. Naturally, this should speed up the process, right? Not according to Supersonic!

Only after screaming and shouting on the phone after a month of being patient, someone tried to assist. Kwanele (one of the managers) was the ONLY person who seems to have the customer-centric skills to try and assist. Kokesto, who is supposedly my project manager for this case, has done absolutely NOTHING! I not received any sort of communication from her - no calls, emails, sms's, DM, or however they contact their customers. I have called over 20 times since this whole debacle started and I could not be contacted back one time? Just a couple of automated emails that have no information... Needless to say, if you have a choice, avoid Supersonic at all costs!!!!

The ONLY reason I even considered Supersonic was due to the fact the they are the "exclusive" ISP in my building. But after finding out multiple people have had the same issues, I hope to never come across this brand again!