Non service, slow speeds and paid accounts are not updated on their systems.

Supersonic needs an award for the least helpful and least customer orientated company to exist! I am paying for a 100mb upload, and 100mb download speed line, however, since I signed up with them, I am not getting the speed that I am promised. At least once a week I call in to their Customer Services Centre, wait endlessly for some "Superstar" to answer, only to get placed on hold. Each time they open a ticket, promising to get to the bottom of my problems, and 3 days later they just close the ticket, without resolution. When you do call in, and finally lose your nerve on another *********** person telling you to restart your wireless device for the 5th time during a single phonecall, and you tell them that you will only pay for services received (a 30mb uploading speed at best) then someone can quickly see if they can reset from their end.

Now, I have been patient with this company, and have been paying my installments monthly, and receiving emails from them, thanking me for my payments. Until last month, when my account suddenly seemed to be in arrears.... I called the accounts department, and got in touch with Mungwe, who promised to get in touch with me by Monday, 7 February, as he will get another accounts department to allocate my payment, and make sure to lift the arrears note. Ref number for this call is SST017152. By 8 February I still have not received the promised phone call, and called in to the service centre myself (as always). This time, Xolani assisted me, and asked that I email him the proof of payment, and he would make sure the accounts department will get the error sorted.

I have now emailed my proof of payment to Supersonic 3 times, and I am still not closer to getting the account sorted.

This company seriously needs to appoint managers, and get their staff sorted. The service is ridiculous.