AL
Ana L
1 reviews | Active since Mar 2009
15 Jan 2024, 11:36
Non existing service
I am trying to downgrade to the 25Mb/s package for R 449.00 (available in my area) a month as I`m currently paying R 695.00 for something slower yet more exoensive but when they tried to assist me the January payment is reflecting as outstanding on my account.
This amount was debited off my Nedbank account on the 2nd of January. Why has it still not been processed? It is now the 15th of January and after lots of emails sent and ticket opened nothing has been resolved.
Thanks
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Replies (5)0
Replies (5)
Supersonic 's replyOfficial
15 Jan 2024, 11:44Y'ello, We sincerely apologize for any inconvenience you may have experienced with us. At Supersonic, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable. please send us a direct message with your Supersonic account number and we will assist you.
Supersonic 's reply15 Jan 2024, 11:44
Official
Y'ello, We sincerely apologize for any inconvenience you may have experienced with us. At Supersonic, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable. please send us a direct message with your Supersonic account number and we will assist you.
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Ana L's updateReviewer Update
16 Jan 2024, 09:38Any feedback on this yet. It is now the 16th of January and my account is yet to be sorted. No one can sort anything out.
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Ana L's update16 Jan 2024, 09:38
Reviewer Update
Any feedback on this yet. It is now the 16th of January and my account is yet to be sorted. No one can sort anything out.
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Ana L's updateReviewer Update
16 Jan 2024, 10:53At this rate it`s not a moment but a month to sort this nonsense out! I did send it via dm on social media and it has been put on the ticket that was opened on my portal. Did you guys not try sort this out yesterday already?? Clearly not otherwise you would have seen that it`s on there but will send statement yet again!!!!
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Ana L's update16 Jan 2024, 10:53
Reviewer Update
At this rate it`s not a moment but a month to sort this nonsense out! I did send it via dm on social media and it has been put on the ticket that was opened on my portal. Did you guys not try sort this out yesterday already?? Clearly not otherwise you would have seen that it`s on there but will send statement yet again!!!!
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Ana L's updateReviewer Update
16 Jan 2024, 10:53Send me an email address where I can email it to
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Ana L's update16 Jan 2024, 10:53
Reviewer Update
Send me an email address where I can email it to
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Ana L's updateReviewer Update
19 Jan 2024, 11:32Good day, I am still waiting for the credit note. They were very quick to process pro rata invoice until end of January for the upgrade which happens to be much cheaper than the package I was on but I`m now sitting waiting for the credit note as I paid for the whole month of January (R 695) on the old package.
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Ana L's update19 Jan 2024, 11:32
Reviewer Update
Good day, I am still waiting for the credit note. They were very quick to process pro rata invoice until end of January for the upgrade which happens to be much cheaper than the package I was on but I`m now sitting waiting for the credit note as I paid for the whole month of January (R 695) on the old package.