AS
Angie S
1 reviews | Active since Apr 2023
29 Apr 2023, 18:32
Non existent services provider.
Call centre staff hangs up, never bother to call back when a call back is requested. Payments never reflect, even with a debit order. Rude people all around. I never have network coverage, my data disappears without me using it. In a 30day cycle, 15-17 days I'm never connected. When I call in, I'm told no errors are showing on their system. And that the problem lies with me. How do I keep paying for something I hardly use? I'm threatened with a law suit should I terminate my contract before months. This company is my biggest regret ever. Homeschooling my grandson is a nightmare. Anyone thinking of signing up with this company....run for the hills.
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Replies (2)
Supersonic 's replyOfficial
04 May 2023, 12:41Good Day Angie,
Thank you for reaching out to Supersonic. We apologize for the inconvenience.
Kindly note we are looking into the matter.
Kind Regards,
Supersonic Team
Thank you for reaching out to Supersonic. We apologize for the inconvenience.
Kindly note we are looking into the matter.
Kind Regards,
Supersonic Team
Best regards,
Supersonic 's reply04 May 2023, 12:41
Official
Good Day Angie,
Thank you for reaching out to Supersonic. We apologize for the inconvenience.
Kindly note we are looking into the matter.
Kind Regards,
Supersonic Team
Thank you for reaching out to Supersonic. We apologize for the inconvenience.
Kindly note we are looking into the matter.
Kind Regards,
Supersonic Team
Best regards,
AS
Angie S's updateReviewer Update
16 Jul 2023, 09:49As of july 16 2023 nothing has been resolved. Just a bunch of emails back and forth. I've tried canceling my contract, account has been debited twice, yet I'm sitting with a router that doesn't connect. If any reading this can advise, please do so. I'm at my witts end with this company. I guess nothing is ever going to be done.
AS
Angie S's update16 Jul 2023, 09:49
Reviewer Update
As of july 16 2023 nothing has been resolved. Just a bunch of emails back and forth. I've tried canceling my contract, account has been debited twice, yet I'm sitting with a router that doesn't connect. If any reading this can advise, please do so. I'm at my witts end with this company. I guess nothing is ever going to be done.