Non existent service from Supersonic and Vuma

I have had the most horrible experience with Supersonic. They suspended my line and it is now almost three weeks later without fibre. My wife na myself work from home and our security systems are dependent on fibre my payments are up to date but my service has not been activated again. Consultant after consultant, phone call after phone call but nobody at this company cares. I have literally had at least 8 consultants tell me that they would phone back and not one did. It was escalated so many times I lost count. Even the consultant that was specially assigned said they will contact me on email but never did. Apparently Vuma needed a new order to create and update me to 100mb but they are just as useless as you cant get through to them at anytime must have wasted over 100min of airtime. Supersonics service is none existent after activation an especially useless if you have a problem with your fibre. Please be careful with this service provider as customer service is a huge huge problem.