Non-existent service

Wow, I see I'm not the only one who's unhappy with this company! My elderly parents-in-law make use of them because they live in an estate. Their connection stopped working on 25 September, the matter was reported on 26 September and we were promised that someone would come out on Monday, 28 Sept. Well, my parents-in-law waited on Monday even though my father-in-law was sick because they didn't want to miss the technician. Nobody showed up, no-one phoned. On Tuesday they were still waiting and he ended up in ICU and almost died. I phoned again on Wednesday and was promised that someone would come out on Friday. My mother-in-law received a phone call on Friday telling her they had to move the box but nothing was done. These people have been without DSTV, internet and phone for 10 days!! You are missing the basics of running a business!!