MM
MoniQue M
1 reviews | Active since Mar 2014
09 Feb 2022, 14:31
Non Existent Internet brought to you by Supersonic
Would really not recommend Supersonic MTN LTE to ANYONE!! Super fed up with internet being down minimum 10 TIMES A DAY! Now you will suggest calling the call centre? Oh my soul.. I have just stopped wasting my time, airtime and energy to call them. Because clearly the "Consultants" there don't have a clue what actually goes on there. I've been from A-Z. Still ending up with the same issue.
I am fed up. Thinking I will rather have to lodge a complaint with ICASA seen that I am paying a full amount, for not even half a service.
As I am working for an ISP myself, I know the industry and Ts & Cs. And this is just BULL****!
If I can leave a -5 Star review, I would do so.
Helpful (0)
Replies (3)0
Replies (3)MM
MoniQue M's updateReviewer Update
09 Feb 2022, 15:247 times down since 13:00 this afternoon. Can't go on like this!
Will log a complaint at ISPA and ICASA. Someone needs to step in!!
Will log a complaint at ISPA and ICASA. Someone needs to step in!!
MM
MoniQue M's update09 Feb 2022, 15:24
Reviewer Update
7 times down since 13:00 this afternoon. Can't go on like this!
Will log a complaint at ISPA and ICASA. Someone needs to step in!!
Will log a complaint at ISPA and ICASA. Someone needs to step in!!
Supersonic 's replyOfficial
09 Feb 2022, 16:17Good day MoniQue,
Thank you for reaching out to Supersonic.
My sincere apologies for the frustration caused. Kindly send us a direct message with your account details so we can look into this on your behalf.
Kind regards,
AM
Thank you for reaching out to Supersonic.
My sincere apologies for the frustration caused. Kindly send us a direct message with your account details so we can look into this on your behalf.
Kind regards,
AM
Supersonic 's reply09 Feb 2022, 16:17
Official
Good day MoniQue,
Thank you for reaching out to Supersonic.
My sincere apologies for the frustration caused. Kindly send us a direct message with your account details so we can look into this on your behalf.
Kind regards,
AM
Thank you for reaching out to Supersonic.
My sincere apologies for the frustration caused. Kindly send us a direct message with your account details so we can look into this on your behalf.
Kind regards,
AM
MM
MoniQue M's updateReviewer Update
12 Feb 2022, 11:43I am truly fed up with excuses. We have been without internet again the past few days. Not mentioning the previous times. "We will log a call with MTN". But we don't get the "reference" number for the ticket logged at MTN.
Yet you want your full debit order to run. While we experience limited, or most of the time NO INTERNET.
I will continue with this ISPA report seen that I called in, reported, begged and threatened without success.
Hopefully they will be of assistance to help me get what I pay for.
Yet you want your full debit order to run. While we experience limited, or most of the time NO INTERNET.
I will continue with this ISPA report seen that I called in, reported, begged and threatened without success.
Hopefully they will be of assistance to help me get what I pay for.
MM
MoniQue M's update12 Feb 2022, 11:43
Reviewer Update
I am truly fed up with excuses. We have been without internet again the past few days. Not mentioning the previous times. "We will log a call with MTN". But we don't get the "reference" number for the ticket logged at MTN.
Yet you want your full debit order to run. While we experience limited, or most of the time NO INTERNET.
I will continue with this ISPA report seen that I called in, reported, begged and threatened without success.
Hopefully they will be of assistance to help me get what I pay for.
Yet you want your full debit order to run. While we experience limited, or most of the time NO INTERNET.
I will continue with this ISPA report seen that I called in, reported, begged and threatened without success.
Hopefully they will be of assistance to help me get what I pay for.