BC
Bos C
1 reviews | Active since Mar 2009
05 Aug 2020, 15:47
Non existent customer support! ***** application process.
I've been trying for two days to get an update on my fibre installation. I have yet to receive a SINGLE email regarding my application, and when I try your Whatsapp support, there is never anyone to assist, and your chat bots are broken.
Also why is it taking so long? The line is installed, and my previous tenant had an account for this address.
Helpful (0)
Replies (6)0
Replies (6)
Supersonic 's replyOfficial
06 Aug 2020, 14:58Hello Dean,
I am looking into this for you now and will have an agent contact you to advise and assist.
Regards,
Sandra
I am looking into this for you now and will have an agent contact you to advise and assist.
Regards,
Sandra
Best regards,
Supersonic 's reply06 Aug 2020, 14:58
Official
Hello Dean,
I am looking into this for you now and will have an agent contact you to advise and assist.
Regards,
Sandra
I am looking into this for you now and will have an agent contact you to advise and assist.
Regards,
Sandra
Best regards,
BC
Bos C's updateReviewer Update
07 Aug 2020, 16:10Hi Sandra,
Thanks for responding. I have yet to hear anything from Supersonic. I moved into my place recently, and desperately need an internet connection for work.
Thanks for responding. I have yet to hear anything from Supersonic. I moved into my place recently, and desperately need an internet connection for work.
BC
Bos C's update07 Aug 2020, 16:10
Reviewer Update
Hi Sandra,
Thanks for responding. I have yet to hear anything from Supersonic. I moved into my place recently, and desperately need an internet connection for work.
Thanks for responding. I have yet to hear anything from Supersonic. I moved into my place recently, and desperately need an internet connection for work.
Supersonic 's replyOfficial
07 Aug 2020, 20:09Good day Dean
I have escalated this to the connectivity manager and requested urgent attention and made it a priority.
We apologise for the inconvenience and assure you it is a matter being attended to urgently
Regards,
Sandra
I have escalated this to the connectivity manager and requested urgent attention and made it a priority.
We apologise for the inconvenience and assure you it is a matter being attended to urgently
Regards,
Sandra
Best regards,
Supersonic 's reply07 Aug 2020, 20:09
Official
Good day Dean
I have escalated this to the connectivity manager and requested urgent attention and made it a priority.
We apologise for the inconvenience and assure you it is a matter being attended to urgently
Regards,
Sandra
I have escalated this to the connectivity manager and requested urgent attention and made it a priority.
We apologise for the inconvenience and assure you it is a matter being attended to urgently
Regards,
Sandra
Best regards,
BC
Bos C's updateReviewer Update
08 Aug 2020, 00:53I got an SMS saying that the fibre line has been ordered, and that the SLA is 14 days?
Better late than never I guess, but how about a discount for breach of SLA, and for all the extra mobile data that I am going to have to use while I wait for the installation to complete?
Better late than never I guess, but how about a discount for breach of SLA, and for all the extra mobile data that I am going to have to use while I wait for the installation to complete?
BC
Bos C's update08 Aug 2020, 00:53
Reviewer Update
I got an SMS saying that the fibre line has been ordered, and that the SLA is 14 days?
Better late than never I guess, but how about a discount for breach of SLA, and for all the extra mobile data that I am going to have to use while I wait for the installation to complete?
Better late than never I guess, but how about a discount for breach of SLA, and for all the extra mobile data that I am going to have to use while I wait for the installation to complete?
BC
Bos C's updateReviewer Update
11 Aug 2020, 13:23My account was activated this morning! Thank you very much!
BC
Bos C's update11 Aug 2020, 13:23
Reviewer Update
My account was activated this morning! Thank you very much!
Supersonic 's replyOfficial
11 Aug 2020, 13:36Hi Dean - SO happy to hear that! Have an awesome week further.
Regards,
Sandra
Regards,
Sandra
Best regards,
Supersonic 's reply11 Aug 2020, 13:36
Official
Hi Dean - SO happy to hear that! Have an awesome week further.
Regards,
Sandra
Regards,
Sandra
Best regards,