Non existent customer service experience. I encourage potential clients to stay away from they as far as possible!!!

I have been having problems connecting to the internet ever since I received my new sim card last week. When I connect to the internet on my mobile phone, it doesn't want to connect. it doesn't show a 4G, LTE or 3G symbol on my phone. it doesn't want to work on my router either. My other prepaid internet services work great in my area, as I get up to 100mbps download speed.

Now, I have been sending support requests on their WhatsApp line but either they take hours to respond or no one cares to respond at all. And when they respond HOURS later, by then I'm not on the phone and then they cancel the chat and I have to restart the chat again! That's absolutely ridiculous! This continues over and over and over for the past 6 days without an end in sight. I've phoned their customer care n.o numerous times but they keep on saying they going to escalate the matter but still no feedback or timeframe is given. I reached out to their Facebook platform as well and this sad experience continues unabated. I've depleted 100 minutes in terms of calling them and they won't bother returning my calls. I left support tickets on my Supersonic dashboard on their supersonic.co.za and no responses are forthcoming.

The last time I had a productive chat with them, they said the sim was active. I sent them screenshots showing them this is not the case. Ive rebooted and resetted my phone and router numerous times, but it doesn't help in any way.

I am a loyal MTN subscriber for many years but this experience with Supersonic is something I wouldn't wish on my worse enemy. When you have a non-existent customer care service, then it's guaranteed you will become a non-existent business entity in a few years or months to come. That's a basic business principle.

If by some miracle, Supersonic does respond to this post, I will welcome a call from them on my mobile number ***