GD
Gert D

1 reviews | Active since Feb 2016

20 Jul 2020, 10:11

Non existent customer service.

If generating case numbers was a business, they would be fantastic.. Thats all they actually seem to be able to do with any conviction. I requested to move my fibre to a new address 18 days ago... No feedback whatsoever. I call multiple times and each time all I get back is another case number and nothing else. Vox can install a new fibre line within 4 days.. Supersonic cannot even follow up in that timeframe. So disappointed.. and they dont even try to retain the business at all..... looks like I have to cancel....

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Replies (1)
Supersonic
Supersonic 's reply20 Jul 2020, 13:21
Official
Hello Gert, 

I have reached out to you via mail to see if I can assist. 

Regards, 
Sandra