JC
Jonathan C
1 reviews | Active since Jan 2011
08 Aug 2021, 06:33
Non-existent Customer Service
My service was disconnected 2 days ago- with no reason why. I have spent over 5 hours on the phone trying to get it resolved. There is no way of getting through to competent people at Supersonic who are able to resolve the issue. This is the utter worst company to deal with. I have raised a complain to the ISPA as a result of this debacle.
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Replies (3)0
Replies (3)
Supersonic 's replyOfficial
08 Aug 2021, 07:30 Good day, Jonathan C
Thank you for reaching out to Supersonic, I apologize for the frustration caused, please be advised that i am looking into your account and will provide you with feedback as soon as possible.
Regards
SN
Thank you for reaching out to Supersonic, I apologize for the frustration caused, please be advised that i am looking into your account and will provide you with feedback as soon as possible.
Regards
SN
Supersonic 's reply08 Aug 2021, 07:30
Official
Good day, Jonathan C
Thank you for reaching out to Supersonic, I apologize for the frustration caused, please be advised that i am looking into your account and will provide you with feedback as soon as possible.
Regards
SN
Thank you for reaching out to Supersonic, I apologize for the frustration caused, please be advised that i am looking into your account and will provide you with feedback as soon as possible.
Regards
SN
JC
Jonathan C's updateReviewer Update
08 Aug 2021, 10:39Except that they don’t call back. Everyone I speak to has different reasons why the service is suspended. The most plausible reason is that Vuma customers were disconnected in error.
It’s a simple resolution- just get the department who is responsible for reconnection to reconnect my line. No need to call me just to frustrate me all over again. In any case, your technical team state that the issue is with customer service.
It’s a simple resolution- just get the department who is responsible for reconnection to reconnect my line. No need to call me just to frustrate me all over again. In any case, your technical team state that the issue is with customer service.
JC
Jonathan C's update08 Aug 2021, 10:39
Reviewer Update
Except that they don’t call back. Everyone I speak to has different reasons why the service is suspended. The most plausible reason is that Vuma customers were disconnected in error.
It’s a simple resolution- just get the department who is responsible for reconnection to reconnect my line. No need to call me just to frustrate me all over again. In any case, your technical team state that the issue is with customer service.
It’s a simple resolution- just get the department who is responsible for reconnection to reconnect my line. No need to call me just to frustrate me all over again. In any case, your technical team state that the issue is with customer service.
JC
Jonathan C's updateReviewer Update
08 Aug 2021, 10:43And every time I call, I get placed at number 12 in line. Today alone I’ve been on the phone, waiting, for almost 2 hours. I’ve used about 500 minutes of my Vodacom minutes already trying to resolve this
JC
Jonathan C's update08 Aug 2021, 10:43
Reviewer Update
And every time I call, I get placed at number 12 in line. Today alone I’ve been on the phone, waiting, for almost 2 hours. I’ve used about 500 minutes of my Vodacom minutes already trying to resolve this