LB
Lance B

1 reviews | Active since Dec 2015

14 Nov 2022, 21:48

Non existent customer and technical service!!!!

Absolutely apauling service!!!

Connectivity had been down more than it has been up the past month. Issue is logged and 6 days later Engineer goes out to repair back online for 2 days and off again. Day 3 is loading.

Customer care staff are *********** and have no client expectation management skill. No transparency or regular feedback.

When trying to cancel my non existent service, I get informed that supersonic will charge in full all cancellation fees. ********* if you ask me, can't provide a service but 1 expect your payment on time and 2 want you to pay exorbitant fees to cancel.

Poor poor show supersonic, you should be ashamed of calling yourself a service provided.

0
Replies (1)
Supersonic
Supersonic 's reply15 Nov 2022, 08:05
Official
We humbly apologize for the inconvenience caused. Kindly forward us a direct message with your query so we can assist further.