Non dispatch within 72hours as advertised new customer

Non Delivery of order, your website states, after placing order - Obviously you get routed to a payment portal to pay first before you can even place the order, proof thereof has been uploaded with proof of adress and ID as required. Fixed LTE order uncapped R999. All should be in order, kindly investigate and send my order to my work adress as requested ASAP. Im sitting without internet and specifically ordered this due to the short leading time with delivery. Thank you