MS
Mohamed S
1 reviews | Active since Feb 2019
03 Dec 2020, 21:03
Non delivery of services
I decided to switch from Afrihost to Supersonic despite all the negative reviews. I am now sitting without internet for two days! After paying R 999 last month for an uncapped LTE deal, I have yet to receive the service I paid for. I have made 3 calls to the call centre (wasting my airtime) and was assured that the modem/sim/data will be activated after 24 hours. The deadline has passed and I am still without internet. I have now been forced to purchase data from another network. The delivered Huawei modem still has a red light on since delivery. Supersonic please refund my money and fetch your ***** modem!
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Replies (4)0
Replies (4)
Supersonic 's replyOfficial
04 Dec 2020, 14:40Hello Mohamed,
Apologies for any incovenience caused. Kindly note that I have escalated your complaint to our management team and we will be in touch as soon as possible to assist.
Regards,
Sandra
Apologies for any incovenience caused. Kindly note that I have escalated your complaint to our management team and we will be in touch as soon as possible to assist.
Regards,
Sandra
Supersonic 's reply04 Dec 2020, 14:40
Official
Hello Mohamed,
Apologies for any incovenience caused. Kindly note that I have escalated your complaint to our management team and we will be in touch as soon as possible to assist.
Regards,
Sandra
Apologies for any incovenience caused. Kindly note that I have escalated your complaint to our management team and we will be in touch as soon as possible to assist.
Regards,
Sandra
MS
Mohamed S's updateReviewer Update
05 Dec 2020, 12:12Hi Sandra
I called the call centre today and the issue has STILL not been resolved. My simcard has not been Rica'd despite all the promises, 4 days and counting. I have wasted money purchasing data so I can teach online. I paid R 999 to supersonic and have not received the service. Total cost now stands at R 450 including airtime spent calling the call centre. Im tired of hearing that a case has been opened and the matter has been escalated, each day I call the call centre they tell me the same thing.
I called the call centre today and the issue has STILL not been resolved. My simcard has not been Rica'd despite all the promises, 4 days and counting. I have wasted money purchasing data so I can teach online. I paid R 999 to supersonic and have not received the service. Total cost now stands at R 450 including airtime spent calling the call centre. Im tired of hearing that a case has been opened and the matter has been escalated, each day I call the call centre they tell me the same thing.
MS
Mohamed S's update05 Dec 2020, 12:12
Reviewer Update
Hi Sandra
I called the call centre today and the issue has STILL not been resolved. My simcard has not been Rica'd despite all the promises, 4 days and counting. I have wasted money purchasing data so I can teach online. I paid R 999 to supersonic and have not received the service. Total cost now stands at R 450 including airtime spent calling the call centre. Im tired of hearing that a case has been opened and the matter has been escalated, each day I call the call centre they tell me the same thing.
I called the call centre today and the issue has STILL not been resolved. My simcard has not been Rica'd despite all the promises, 4 days and counting. I have wasted money purchasing data so I can teach online. I paid R 999 to supersonic and have not received the service. Total cost now stands at R 450 including airtime spent calling the call centre. Im tired of hearing that a case has been opened and the matter has been escalated, each day I call the call centre they tell me the same thing.
MS
Mohamed S's updateReviewer Update
05 Dec 2020, 16:18I have now purchased another 25GB from Afrihost in-order to teach my classes. My cost is now R 600 + R 999 (Supersonic) = R 1599 for the month of December! With each passing day I incur R200 in data costs when I SHOULD BE USING MY UNCAPPED line from Supersonic! 5 days to RICA a sim card which was meant to be RICA'd on delivery!
MS
Mohamed S's update05 Dec 2020, 16:18
Reviewer Update
I have now purchased another 25GB from Afrihost in-order to teach my classes. My cost is now R 600 + R 999 (Supersonic) = R 1599 for the month of December! With each passing day I incur R200 in data costs when I SHOULD BE USING MY UNCAPPED line from Supersonic! 5 days to RICA a sim card which was meant to be RICA'd on delivery!
Supersonic 's replyOfficial
07 Dec 2020, 17:46Hello Mohammed,
My sincere apologies fo this. I will escalate this for you once again.
Regards,
Sandra
My sincere apologies fo this. I will escalate this for you once again.
Regards,
Sandra
Supersonic 's reply07 Dec 2020, 17:46
Official
Hello Mohammed,
My sincere apologies fo this. I will escalate this for you once again.
Regards,
Sandra
My sincere apologies fo this. I will escalate this for you once again.
Regards,
Sandra