Non-delivery and losing funds - no one knows what's going on.

And we are back to non-delivery. On the 22nd of April, I ordered an FTLE package to be delivered. I paid the pro-rata initial payment and on the 28th of April, got an invoice for May which I also paid thinking that as per the terms of Supersonic the delivery would be within 7 - 14 days. We are now coming onto 20 days and everytime I use the hotline I am ignored and asked why I am messaging again. Today I was asked yet again for proof of payment and no one can tell me when this is being delivered.

It feels like you are ping-ponged between support consultants, customer information is not tracked and no one knows what is going on. It is absolutely awful, during the multiple queries I've made not a single consultant has even offered to apologize or even try to explain where the order is. No one takes accountability for their roles.

In a time where you are providing an essential service should this not be when you step up your customer service game?