Non- collection of useless rputer

Item: Supersonic
Rating: 1
Author: Nombonakaliso M

Very disappointed with their service.Sent me a scratched router with a simcard inserted.When I query they told me I am not paying for the router but data.Few week down the line I complaine it did not function properly.Was told to cancel the service which I did and promised to come collet the router.It was on the 7th of March but it is still with me but instead they keep sending me tax invoices.what for?

Helpful (0)

Replies (3)

Supersonic 's replyOfficial

01 Apr 2023, 08:23

Good day. Thank you for contacting Supersonic Fiber. Kindly be advised that your cancellation request submitted on March 17th, 2023 is with our cancellation team, who will be in contact with you. However, April 2023 is your one-month notice, and services will be cancelled on April 30th, 2023. We sincerely apologize for the inconvenience caused. Regards, Supersonic Fibre.

Supersonic 's reply01 Apr 2023, 08:23

Official

Nombonakaliso M's updateReviewer Update

01 Apr 2023, 09:19

I still insist that I was not satisfied the very first day whith ur router.I mean the 7 th of March.U cannot tell me to serve notice from then till the end of April unless u want to still my money

Nombonakaliso M's update01 Apr 2023, 09:19

Reviewer Update

I still insist that I was not satisfied the very first day whith ur router.I mean the 7 th of March.U cannot tell me to serve notice from then till the end of April unless u want to still my money

Supersonic 's replyOfficial

01 Apr 2023, 09:46

Thank you for contacting Supersonic Fiber. We sincerely apologize for the inconvenience caused. Kindly be advised that your query has been handed over to our cancellation team so that they can be able to contact you and assist you further.

Supersonic 's reply01 Apr 2023, 09:46

Official