ZM
Zaahid M
1 reviews | Active since Mar 2016
11 Mar 2022, 09:50
Nobody at Supersonic can asssist me !!!
I cant understand why anybody cant help me with an upgrade.i tried calling in , messaged on facebook and chatted to somone online on your website. Ive been struggling for 2 weeks to upgrade my account and not getting anywhere.I am currently on a 20MBPS Mitchells fibre product and your agents are telling me cant be upgraded. y neighbors all around me have upgraded their packages with with different ISPs to 40MB and some even 100MB.Bear in mind that im the only one who chose supersonic so what is making me stay with you guys
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Supersonic 's replyOfficial
11 Mar 2022, 10:02Good Day Zaahid
Thank you for contacting us.
Unfortunately, that is correct with supersonic you cannot upgrade since you are a Mitchell's fibre client, Maybe with other ISP's they are able to but we do not have that choice for the Mitchell's clients. I would like to apologize for the frustration and inconvenience that this is causing on you.
Regards
Supersonic
Thank you for contacting us.
Unfortunately, that is correct with supersonic you cannot upgrade since you are a Mitchell's fibre client, Maybe with other ISP's they are able to but we do not have that choice for the Mitchell's clients. I would like to apologize for the frustration and inconvenience that this is causing on you.
Regards
Supersonic
Supersonic 's reply11 Mar 2022, 10:02
Official
Good Day Zaahid
Thank you for contacting us.
Unfortunately, that is correct with supersonic you cannot upgrade since you are a Mitchell's fibre client, Maybe with other ISP's they are able to but we do not have that choice for the Mitchell's clients. I would like to apologize for the frustration and inconvenience that this is causing on you.
Regards
Supersonic
Thank you for contacting us.
Unfortunately, that is correct with supersonic you cannot upgrade since you are a Mitchell's fibre client, Maybe with other ISP's they are able to but we do not have that choice for the Mitchell's clients. I would like to apologize for the frustration and inconvenience that this is causing on you.
Regards
Supersonic