No WiFi - no help - unreliable customer service

Every 5 days I lose WiFi connectivity. Last Monday I called at 8am to report problem. I spoke to Fana who assured me he would look into my problem (same thing happened 5 days prior to my call) and call me back at 9am as the call centre was very busy! Today is Sunday. Tomorrow will be a week that I have still not had a reply! You don’t have after hour help! I also got hold of someone through face book who told me a technician will be in touch - should I still be holding my breath? Because no one has bothered!!!!!! What is going on! I asked for someone to come out to check my fibre line but all anyone is happy to do is talk me through re setting my router! Well I do all those steps before I waste my minutes trying to get hold of someone. We pay a fortune for a service which doesn’t give service. I expect an answer from someone other than a call centre person who reads steps off a computer screen. What I find quite funny is that you ask for a rating after the “service” received. Pity you don’t have negative ratings! Yes I am furious