MB
Melissa B
1 reviews | Active since Mar 2009
25 Jul 2020, 11:39
no wifi for 2 weeks
My partner and I each have a Supersonic subscription. His has stopped working 2 weeks ago. Agents are not helpful. Yesterday an agent simply ended the call on us. There’s simply no accountability and no escalation when you ask for it.
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Replies (2)0
Replies (2)
Supersonic 's replyOfficial
27 Jul 2020, 11:26Hi Melissa,
Sorry to see that you have not had a good experience with our call centre. We are looking into this as a matter of urgency and will be in touch to assist as soon as possible.
Regards,
Sandra
Sorry to see that you have not had a good experience with our call centre. We are looking into this as a matter of urgency and will be in touch to assist as soon as possible.
Regards,
Sandra
Supersonic 's reply27 Jul 2020, 11:26
Official
Hi Melissa,
Sorry to see that you have not had a good experience with our call centre. We are looking into this as a matter of urgency and will be in touch to assist as soon as possible.
Regards,
Sandra
Sorry to see that you have not had a good experience with our call centre. We are looking into this as a matter of urgency and will be in touch to assist as soon as possible.
Regards,
Sandra
MB
Melissa B's updateReviewer Update
28 Jul 2020, 10:48Albert called me yesterday morning. He asked that I leave the locked sim card in the machine for abt 5 hrs and that he would call me between 14h00 and 15h00
More promises and more disappointment. The levels of incompetence are astounding.
More promises and more disappointment. The levels of incompetence are astounding.
MB
Melissa B's update28 Jul 2020, 10:48
Reviewer Update
Albert called me yesterday morning. He asked that I leave the locked sim card in the machine for abt 5 hrs and that he would call me between 14h00 and 15h00
More promises and more disappointment. The levels of incompetence are astounding.
More promises and more disappointment. The levels of incompetence are astounding.