No urgency

We've upgraded our fiber line from 100mbs/100mbs to 1000mbs/200mbs on the 13th of December 2021 via supersonic - Vumatel said the upgraded line was working from 4th January, but we still have 100/100 mbs.

Supersonic phoned vuma to come and test the hardware on our property and everything was working fine, just issues with the speed as it still didn't show the 1000/200 line speed. They said it is a supersonic configuration problem. Since then supersonic logged a fault at vuma and we are still waiting for this to be resolved.

Why is there no urgency on the matter?