NvdL
Neil van der Linden
1 reviews | Active since Mar 2009
13 Jan 2021, 13:21
No upgrade from MTN supersonic.
I asked Supersonic to upgrade my line to the unlimited data R999 black friday special on the 6th of January. Since then I have wasted all my airtime phoning them to ask when the upgrade will be done. Every single time I get told that they have escalated the issue, sent messages to managers that haven't read them, sent messages to team leaders that also never respond and the issue simply does not get resolved. How do they upgrade the service? Do they physically have to put in a request to the computer? Pathetic service! They NEVER call back as they say they will and their idea of customer service is to ignore the customer and hope they go away.
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Replies (2)NvdL
Neil van der Linden's updateReviewer Update
13 Jan 2021, 15:11Unacceptable! I was told an upgrade takes 3 to 5 business days more than once. Now you're telling me that it takes 7 to 14 days? You are just making up for service inadequacy from supersonic's side. Reading off the same script as the call center staff. At no point did they say 7 to 14 days, which makes me wonder where you came up with this answer? I have been told on numerous occasions that Supersonic will call me, that they have escalated the matter, that they have sent messages to the manager. I'm not buying it anymore. Activate the service immediately or lose a client. A client that needs internet to work from home. A client that is paying your salary. A client that is fed up with lack of service that I would compare to that of the government. Sort out the problem instead of sending me private messages because you want your company to save face when they're not doing their jobs.
NvdL
Neil van der Linden's update13 Jan 2021, 15:11
Reviewer Update
Unacceptable! I was told an upgrade takes 3 to 5 business days more than once. Now you're telling me that it takes 7 to 14 days? You are just making up for service inadequacy from supersonic's side. Reading off the same script as the call center staff. At no point did they say 7 to 14 days, which makes me wonder where you came up with this answer? I have been told on numerous occasions that Supersonic will call me, that they have escalated the matter, that they have sent messages to the manager. I'm not buying it anymore. Activate the service immediately or lose a client. A client that needs internet to work from home. A client that is paying your salary. A client that is fed up with lack of service that I would compare to that of the government. Sort out the problem instead of sending me private messages because you want your company to save face when they're not doing their jobs.
NvdL
Neil van der Linden's updateReviewer Update
13 Jan 2021, 16:30The person that finally helped me upgrade my account within 2 minutes was Mandisa Mthembu. I would like to commend her on her quick efficient service. She is a service champion indeed. She even called me back to find out if my upgrade went through okay. Very impressed with her service.
NvdL
Neil van der Linden's update13 Jan 2021, 16:30
Reviewer Update
The person that finally helped me upgrade my account within 2 minutes was Mandisa Mthembu. I would like to commend her on her quick efficient service. She is a service champion indeed. She even called me back to find out if my upgrade went through okay. Very impressed with her service.