TO
Tibor O
1 reviews | Active since Feb 2021
26 Aug 2021, 14:14
NO SUPPORT, NO SERVICE from Supersonic
No fibre service going into day 3. Reported issue to SS as required, waited for 48 hours as they asked. Told me they escalated to frogfoot. Frogfoot CANCELS the ticket because of "NO FEEDBACK"! Call SS, NO ASSISTANCE, NO FOLLOW UP, NOTHING!!! Calls, emails are NOT answered. Utterly useless, good for nothing ******* the whole lot of them! I won't give them a cent of my money ever again!
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Replies (3)0
Replies (3)
Supersonic 's replyOfficial
26 Aug 2021, 14:42Good afternoon thank you for contacting Supersonic Fiber, apologies for the inconveniences and delays caused, please hang in there while l look at your account.
Warm regards
WN
Warm regards
WN
Supersonic 's reply26 Aug 2021, 14:42
Official
Good afternoon thank you for contacting Supersonic Fiber, apologies for the inconveniences and delays caused, please hang in there while l look at your account.
Warm regards
WN
Warm regards
WN
TO
Tibor O's updateReviewer Update
26 Aug 2021, 19:09Thank you for your response.The ticket number is CAS-794571-G1C5S7
For the record; I have called the supersonic support again tonight at abput 6pm.I got through to a "superstar" call Malvin, I think who put me on a 45 minute hold and the cut off!
I am at the end of my wits and boiling with frustration!
Please understand that I am not on an ego trip or anything and it is not my nature to be like this but I am running my consulting business over this and this fibre connection is literally my life line! If this is not fixed I can lose my livelihood!
I have sent through the cancellation requesr for this contract and reported this atrocity that is passes for service to the ISPA. This conduct is unacceptable and I can't afford to be subjected to this.
For the record; I have called the supersonic support again tonight at abput 6pm.I got through to a "superstar" call Malvin, I think who put me on a 45 minute hold and the cut off!
I am at the end of my wits and boiling with frustration!
Please understand that I am not on an ego trip or anything and it is not my nature to be like this but I am running my consulting business over this and this fibre connection is literally my life line! If this is not fixed I can lose my livelihood!
I have sent through the cancellation requesr for this contract and reported this atrocity that is passes for service to the ISPA. This conduct is unacceptable and I can't afford to be subjected to this.
TO
Tibor O's update26 Aug 2021, 19:09
Reviewer Update
Thank you for your response.The ticket number is CAS-794571-G1C5S7
For the record; I have called the supersonic support again tonight at abput 6pm.I got through to a "superstar" call Malvin, I think who put me on a 45 minute hold and the cut off!
I am at the end of my wits and boiling with frustration!
Please understand that I am not on an ego trip or anything and it is not my nature to be like this but I am running my consulting business over this and this fibre connection is literally my life line! If this is not fixed I can lose my livelihood!
I have sent through the cancellation requesr for this contract and reported this atrocity that is passes for service to the ISPA. This conduct is unacceptable and I can't afford to be subjected to this.
For the record; I have called the supersonic support again tonight at abput 6pm.I got through to a "superstar" call Malvin, I think who put me on a 45 minute hold and the cut off!
I am at the end of my wits and boiling with frustration!
Please understand that I am not on an ego trip or anything and it is not my nature to be like this but I am running my consulting business over this and this fibre connection is literally my life line! If this is not fixed I can lose my livelihood!
I have sent through the cancellation requesr for this contract and reported this atrocity that is passes for service to the ISPA. This conduct is unacceptable and I can't afford to be subjected to this.
TO
Tibor O's updateReviewer Update
27 Aug 2021, 06:31I don't an apology that will not restore my service.I need someone to take ownership, accountability and competent action to restore connectivity.What will be done here and when will connectivity be restored?!
TO
Tibor O's update27 Aug 2021, 06:31
Reviewer Update
I don't an apology that will not restore my service.I need someone to take ownership, accountability and competent action to restore connectivity.What will be done here and when will connectivity be restored?!