JH
Jaco H
1 reviews | Active since Jul 2012
05 Nov 2020, 12:52
No support
If I could I would give a 0 star rating
I have been trying to get my fibre moved to my new house for weeks now. I phoned and made arrangements. My 7-14 day lead time expired 2 DAYS AGO. I have been on the line with Supersonic every day this week to get some sort of feedback on the progress. To NO avail. Every time I am told that a Project manager will phone me. I am still waiting for said project manager!
When I ask to speak to a manager to escalate, I'm put on hold for 15 plus minutes with no answer.
I am now paying for a service that I cannot use and I am getting nowhere to resolve the issue.
Absolutely horrific service. MTN should be ashamed of this affiliate.
Helpful (0)
Replies (5)0
Replies (5)
Supersonic 's replyOfficial
05 Nov 2020, 15:58Hello Jaco,
My sincere apologies for the poor service that you have received. Kindly note that I have escalated your complaint to the manager of the projects team and we will be in touch to assist as soon as possible.
Regards
Sandra
My sincere apologies for the poor service that you have received. Kindly note that I have escalated your complaint to the manager of the projects team and we will be in touch to assist as soon as possible.
Regards
Sandra
Supersonic 's reply05 Nov 2020, 15:58
Official
Hello Jaco,
My sincere apologies for the poor service that you have received. Kindly note that I have escalated your complaint to the manager of the projects team and we will be in touch to assist as soon as possible.
Regards
Sandra
My sincere apologies for the poor service that you have received. Kindly note that I have escalated your complaint to the manager of the projects team and we will be in touch to assist as soon as possible.
Regards
Sandra
JH
Jaco H's updateReviewer Update
06 Nov 2020, 09:21Even more disappointment.
I was meant to get a call from Supersonic this morning at 8h00.
No call. No feedback. No communication.
Terrible service!
I was meant to get a call from Supersonic this morning at 8h00.
No call. No feedback. No communication.
Terrible service!
JH
Jaco H's update06 Nov 2020, 09:21
Reviewer Update
Even more disappointment.
I was meant to get a call from Supersonic this morning at 8h00.
No call. No feedback. No communication.
Terrible service!
I was meant to get a call from Supersonic this morning at 8h00.
No call. No feedback. No communication.
Terrible service!
Supersonic 's replyOfficial
07 Nov 2020, 16:01Good day Jaco
My sincerest apologies for the inconvenience caused. Please be assured that our agents are actively attending to your case. We will be in contact with you for further updates.
Kind regards,
Sandra.
My sincerest apologies for the inconvenience caused. Please be assured that our agents are actively attending to your case. We will be in contact with you for further updates.
Kind regards,
Sandra.
Supersonic 's reply07 Nov 2020, 16:01
Official
Good day Jaco
My sincerest apologies for the inconvenience caused. Please be assured that our agents are actively attending to your case. We will be in contact with you for further updates.
Kind regards,
Sandra.
My sincerest apologies for the inconvenience caused. Please be assured that our agents are actively attending to your case. We will be in contact with you for further updates.
Kind regards,
Sandra.
JH
Jaco H's updateReviewer Update
10 Nov 2020, 16:423 DAYS and STILL no feedback from supersonic.
Im stopping my debit order with the bank!
USELESS. Clients clearly mean nothing to you!
Im stopping my debit order with the bank!
USELESS. Clients clearly mean nothing to you!
JH
Jaco H's update10 Nov 2020, 16:42
Reviewer Update
3 DAYS and STILL no feedback from supersonic.
Im stopping my debit order with the bank!
USELESS. Clients clearly mean nothing to you!
Im stopping my debit order with the bank!
USELESS. Clients clearly mean nothing to you!
JH
Jaco H's updateReviewer Update
15 Nov 2020, 13:25I received no further details from Supersonic after the reply 5 days ago that you will be in contact.
No faith that supersonic is interested in resolving the bad service received so far.
No faith that supersonic is interested in resolving the bad service received so far.
JH
Jaco H's update15 Nov 2020, 13:25
Reviewer Update
I received no further details from Supersonic after the reply 5 days ago that you will be in contact.
No faith that supersonic is interested in resolving the bad service received so far.
No faith that supersonic is interested in resolving the bad service received so far.