1 reviews | Active since Sept 2020
No Service. Supersonic
Good Evening Calvin Supersonic
Trust you are well.
My name is Shawn.
Trust that you can assist.
Without going into all the calls and emails, the service is shocking.
I ignored all the complaints on Midstream FB re the poor service. I am a new client. Spend hours today to try and get my router connected without any joy. An agent will call me back every time I call. The calls are recorded. Welcome to listen to them. Response of every person in the call desk and also the last lady was very arrogant. Still did not receive a call and still not connected. I canceled my previous subscription. It took more than 5 weeks to get this installation done and I need to keep following and requesting feedback. What is the next steps to get service? If this is the service day one, I am really concerned re the future with Supersonic. Is this because you have a monopoly? Still not connected and still no call.
S. Marx
Midlands
Midstream
Thanks
I do apologize for the unsatisfactory service that you have received. Kindly note that I have escalated your complaint and you will be contacted as soon as possible so that we can resolve this for you.
Regards,
Sandra
I do apologize for the unsatisfactory service that you have received. Kindly note that I have escalated your complaint and you will be contacted as soon as possible so that we can resolve this for you.
Regards,
Sandra
Supersonic service and feedback.
A technician was send out this morning to ascertain the status.
Thanks, Supersonic, the technician was here at 08h18.
He did the testing and confirmed they need to configure the fibre setup for me to be able to get a signal.
He did inform his supervisor.
He left, 10 minutes later.
No call yet to date.
10h49 I did follow up.
Was tod it was escalated.
12h17, another follow up. Nothing yet.
Another call at13H06, was on the line 15 minutes, was cut off, no return call and still the same connectivity challenges.
What is the next action required to get a positive re action?
Supersonic service and feedback.
A technician was send out this morning to ascertain the status.
Thanks, Supersonic, the technician was here at 08h18.
He did the testing and confirmed they need to configure the fibre setup for me to be able to get a signal.
He did inform his supervisor.
He left, 10 minutes later.
No call yet to date.
10h49 I did follow up.
Was tod it was escalated.
12h17, another follow up. Nothing yet.
Another call at13H06, was on the line 15 minutes, was cut off, no return call and still the same connectivity challenges.
What is the next action required to get a positive re action?
Apologies for the delay in getting you connected. Kindly note that I have escalated your complaint to the head of tech support and we will be in touch as soon as possible to assist.
Regards,
Sandra
Apologies for the delay in getting you connected. Kindly note that I have escalated your complaint to the head of tech support and we will be in touch as soon as possible to assist.
Regards,
Sandra