No service received and money not refunded

Wonderful. , today is the 6th and still no contact. Wasted more than R200 on cellphone airtime already. Just this morning I called and spoke to an agent, was put on hold and call got cut. Called back 3 times and hold on, when I'm finally transferred out of the queue the other end just rings and transfers me back to the queue. This happened 3 times after i spoke to an agent the 1st time.

WhatsApp responds this morning asking if its a sales or billing query cos I'm through to sales, I respond and for the past 5hours again only silence.

[06/05, 09:33] Supersonic: Thank you for contacting Supersonic. For us to assist you more effectively please select one of the following options:

1. New Sale
2. Fibre Technical Support
3. FLTE Technical Support
4. Follow up on a order
5. Customer Service
6. Accounts/Billing
7. Activate your delivered router
[06/05, 09:33] Qanita: 1
[06/05, 09:33] Supersonic: Please choose an option:

1. New sale
2. Main menu
[06/05, 09:34] Qanita: 1
[06/05, 09:34] Supersonic: Thank you, we have passed you over to an agent who will assist you with your request.
[06/05, 09:34] Qanita: For gods sake can someone please sort out this **** , did you receive my payment. Imraan Majiet ***. Paid from acc Fnb *** on 28 April. I want a manager to call me back on *** or I will report you to the ombudsman.
[06/05, 09:35] Supersonic: You have come through to sales
[06/05, 09:35] Supersonic: is this an accounts issue?
[06/05, 09:37] Qanita: I don't know I have made a payment for a new acc but I'm not getting any response or info on what's going on
[06/05, 09:38] Qanita: Its a new sale
[06/05, 09:38] Qanita: Paid the first 599
[06/05, 09:48] Qanita: For gods sake can someone please sort out this **** , did you receive my payment. Imraan Majiet ***. Paid from acc Fnb *** on 28 April. I want a manager to call me back on *** or I will report you to the ombudsman.